Frequently Asked Questions
Everything you need to know about upgrading your home with Ninja.
What is the standard shipping timeframe for furniture and decor?
Most items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while larger furniture pieces may require 7-14 days for specialized freight delivery.
Do you offer a warranty on Ninja home products?
Yes, all Ninja products come with a standard 1-year limited warranty that covers manufacturing defects. Certain premium collections may include extended protection plans.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If your item doesn't fit your space or meet your expectations, you can return it in its original packaging for a full refund, minus shipping costs.
Are your materials sustainably sourced?
At Ninja, we prioritize eco-friendly manufacturing. We partner with suppliers who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure your home is healthy and sustainable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Ninja account dashboard to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm or Klarna for larger home investments.